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Frequently asked questions

How do I enrol?
  1. Click on the ‘Enrol Now’ button below
  2. Validate your registered email address (you will receive an email)
  3. Create your account password
  4. Select your service in ‘Find a Place
  5. Complete the ‘Waitlist’ form by adding your child’s details
  6. Complete the enrolment form
When is payment deducted?

Enrolment is free and you are only billed for the sessions you book. Payments are automatically deducted from the bank account, VISA, or MasterCard that you provided during enrolment.

For School Holidays Programs – We issue Customer Account Statements every Thursday. The amount due is automatically deducted from your account within two days after the statement is sent.

For After Care – Fees are debited every fortnight in advance. We send out statements via email prior to each fortnightly payment.

What if I have an existing Kidsoft account?

If you have used Kidsoft with another service provider:

  1. Log out your Kidsoft Parent Portal and app.
  2. Go to https://koolhq.com.au/enrol/ and click ‘Enrol Now’.
  3. Log back into your Kidsoft account.
  4. Select “Kool HQ Waverley” from “Find a Place” and enrol.
Looking for help?

Contact us on 02 9539 6836.

Enrol & Book Your Days

Please take a moment to read and have the relevant information ready.

Required Information:

    Parent details (each known parent)

    Emergency contacts (minimum one other than the parents)

    Doctor’s details for each child

    Your bank or credit card details to set up payments

    If applicable for your child:

    • Centrelink Customer Reference Numbers (CRN) for you and your child
    • Management plan for any relevant medical conditions

    If you intend to claim the Child Care Subsidy (CCS), please ensure this account is created in the name of the Parent/Guardian that has applied for CCS with Centrelink.

    Frequently asked questions

    How to enrol?
    1. Click on the ‘Enrol Now’ button
    2. Validate your registered email address (you will receive an email)
    3. Create your account password
    4. Select your service in ‘Find a Place
    5. Complete the ‘Waitlist’ form by adding your child’s details
    6. Complete the enrolment form
    When is payment deducted?

    Enrolment is free and you are only billed for the sessions you book. Payments are automatically deducted from the bank account, VISA, or MasterCard that you provided during enrolment.

    For School Holidays Programs – We issue Customer Account Statements every Thursday. The amount due is automatically deducted from your account within two days after the statement is sent.

    For After Care – Fees are debited every fortnight in advance. We send out statements via email prior to each fortnightly payment.

    How do I enrol from existing Kidsoft account?

    If you have used Kidsoft with another service provider:

    1. Log out your Kidsoft Parent Portal and app.
    2. Go to https://koolhq.com.au/enrol/ and click ‘Enrol Now’.
    3. Log back into your Kidsoft account.
    4. Select “Kool HQ Waverley” from “Find a Place” and enrol.
    Looking for help?

    Contact us on 02 9539 6836.