The first step is to set up an account with Kidsoft. A government-approved child care management system that enables us to process your bookings as well as any child care subsidies that may apply.

When setting up your account, we require the following information:

• Centrelink CRN numbers for parents & child/ren (if you don’t have this handy, you can provide it at a later stage)
• Parent/guardians contact details
• Child details, including medical history, diagnosis of allergy, asthma, anaphylaxis, dietary requirements or additional needs. If your child has any medical condition, be prepared to upload the supporting medical documentation.
• Emergency contact details (other than parents/guardians)
• Authorised persons for drop-off and pick-up
• Payment details

Routine Bookings: Routine bookings are designed for families in need of regular care on either a weekly or fortnightly basis. These bookings can be arranged up to two weeks before the start date and continue throughout the year. To make routine bookings, simply reach out to our head office team.

Casual Bookings: Casual bookings cater to families who require care sessions without a set schedule. These bookings offer flexibility and can be easily made through either the iParent Portal or Kidsoft App. However, please note that casual bookings are subject to availability and adhere to staffing ratios for the safety and well-being of all children in our care.

Routine – 14 days written notice is required for cancelling or decreasing Routine bookings. To cancel or change a routine booking, please contact our office team.

Casual – Cancellations must be made 24 hours prior to the scheduled start time of the booked day, otherwise full fees apply. To cancel a casual booking, please cancel your day from the iParent Portal or App.

Any cancellations outside of the notice period will incur full fees and be marked as absent.

For parents who receive Child Care Subsidy, absences will count towards your ‘allowable absences’. The government will only subsidise 42 allowable absences per child, per financial year. After the use of the 42 absences, it becomes your responsibility to pay full fees for any further absences.

Absent days must be signed for in order to receive Child Care Subsidy for those days.

No-shows – If your child is booked in to attend and is absent, and you have not notified us in writing or via the Parent Portal or App, you will be charged a $10.00 no-show fee, and the child will be marked absent.

Fees will be automatically debited fortnightly in advance from your bank account, VISA or MasterCard that you nominated during enrolment. Statements are issued via email before each fortnightly payment. You can view all statements via your online account. Transaction fees applies. Please note that if a transaction is declined, a dishonour fee will be applied.

The Australian Government provides Australian families with a number of subsidies and programs to help with the cost of child care, with the CCS being the main type of assistance that most families will use. Many families are eligible for CCS, which can reduce the cost of our Care by up to 90%.

You can apply for the CCS online or in-person through Centrelink. To apply online visit the MyGov account or click here.

If you would like to terminate your care a ‘Cessation of Care’ written notice will need to be provided to [email protected] and include the correct 14 days notification. Any credit will be refunded if your child leaves the Service. Any changes to your child’s or account details can be changed and updated through your iParent Portal account.

Where a parent/guardian qualifies for CCS, the fee charged is based on the gap fee due. This is the amount left owing by the parent/guardian after the anticipated CCS.

The amount taking into account CCS is an estimate only. The exact amount will be confirmed once the attendances records have been submitted to Department of Education, Skills and Employment (DESE), which can take up to 1 week from the last day of the child attendance at the service.

At the end of school, children will make their way to the designated after-school care area, and an educator will make sure they are checked in. Kindergarten children will be collected for after-school care – see the Kindergarten Children section below for more information.

Parents/guardians will need to sign-out children upon collection from the service.

Our educators ensure a smooth transition for kindy children into After Care. They pick them up from their classroom or the designated ‘Go with the Flow’ spot and bring them directly to After Care. Upon arrival, Kindy children are encouraged to use the restroom and wash their hands. They’re then provided with afternoon tea in a special area tailored to their needs. One of our educators will be their main contact as they settle in.

We are an allergy aware service and do not allow nuts.  All food served is in accordance with the food, nutrition, and dietary requirements of the Australian guide to healthy eating. Please let us know in advance if your child has any food allergies/intolerances.

In After School Care children are served afternoon tea daily. The menu changes daily and seasonally. A platter is available every day which includes a variety of seasonal fruit, vegetables, crackers and dips. We also include cooking activities as part of our program.

Children should attend the service when they are well and able to participate in the general routine of the service. This includes the ability to engage with their peers and educators. If your child is unwell, we will contact you to collect your child. 

In the case of serious illness or accident, staff will attempt to contact the parent immediately. Please ensure that the telephone contact you have given is correct. If emergency treatment is required, an ambulance will be arranged without delay.

Child protection is a community responsibility. Under the Children and Young Persons (Care and Protection) Act 1998, children and young people must receive the care and protection necessary to ensure their safety, welfare and wellbeing.

All educators are Mandatory Reporters and are required to report to the Child Protection Helpline (132-111) if they have reasonable grounds to suspect a child is at risk of significant harm and have current concerns about the safety, welfare or wellbeing of a child where the concerns arise during or from their work.

Children may be on prescribed medications, either for a short term, or long term basis. It is essential that both the parents and staff follow procedures at all times to ensure medication is given properly.

Staff will only administer medication that has been prescribed by a medical practitioner. All medications must be clearly labelled with the child’s name, date of expiry and in their original packaging.

Parents must complete a ‘Medication Authorisation Form’ for each child using the service, who requires medication.

Medication must be provided by the child’s parents/guardians including the following:

• Original container.
• Original label that is clearly readable.
• Child’s name clearly on the label.
• Any instructions attached to the medication or related to the use of the medication.
• Any written instructions provided by the child’s registered medical practitioner.
• Medication Authorisation Form is to be completed and signed.

Our Service adopts the Cancer Council NSW sun protection policy.

30 SPF Cancer Council sun cream is provided. All staff and children will apply sunscreen 20 minutes before going outdoors.

Please provide your child with a hat and appropriate clothing required for outdoor activities.