Changing Days & Cancellations
Cancellations
Cancellations must be made 24 hours prior to the scheduled start time of the booked day; otherwise, full fees apply. To cancel a casual booking, please cancel your day from the iParent Portal or App
If a day cancelled due to given priority of accesses to a family, a refund will be issued.
Kool HQ is under no obligation to refund families for any session a child did not attend when booked.
Changing Weeks/Days
Booking dates can be changed provided we have the necessary available spaces upon your request.
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Automatic language translation
Our website uses an online language translation service to automatically translate our content into a variety of community languages. Automatic translations are quick and convenient, but may not be accurate. Some of our staff can speak languages other than English that are popular in the local community. Please call us on 02 9539 6836 to get assistance.
Kool HQ acknowledges the Australian Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the traditional custodians of the lands on which our services are located. We pay our respects to the Elders, past present and emerging, for they hold the memories, the traditions, the culture, and the hopes of Aboriginal and Torres Strait Islander people across the nation. We respect and honour the children who have played on this land for hundreds and thousands of years before us.