FAQs

For new families, the first step is to set up an account with Kidsoft. A government-approved child care management system that enables us to process your bookings as well as any child care subsidies that may apply.

When setting up your account, we require the following information:

• Centrelink CRN numbers for parents & child/ren (if you don’t have this handy, you can provide it on a later stage)
• Parent/guardians contact details
• Children details, including medical history, diagnosis of allergy, asthma, anaphylaxis, dietary requirements or additional needs. If your child has any medical condition, be prepared to upload the supporting medical documentation.
• Emergency contact details (other than parents)
• Authorised persons for drop-off and pick up
• Payment details

View the Parent Portal Tip Sheet for Guardians or Register Now

To secure your child’s place at Kool HQ, we recommend you book as soon as possible as places are limited. Information on upcoming camps and programs will be posted on our website. Newsletters are sent prior to the camp for early bird notices.

Visit our website from time to time to stay tuned with news and updates!

Kool HQ accepts enrolment for school-aged children from Kindergarten to year 6.

If a child prefers to be with particular friends or relatives they may do so. Generally, the children are divided into age-appropriate groups:

• Blue (Kindy & Year 1)
• Green (Year 2 & 3)
• Yellow (Year 4,5 & 6)

You can find Kool HQ at the Eastern Suburbs and Lower North Shore of Sydney.

Find a program in your area

Convenient dropping off and picking up parking is available on all sites. Additionally, some sites have a designated carpark. 

You can book a single day or multiple days, it’s up to you! We understand that families need the flexibility to suit their lifestyle, therefore bookings are not restricted to minimum days.

Children must be enrolled at school (year K minimum) for the current calendar year in order to attend. 

Children can attend Vacation Care in January of the same calendar year they will start school.

To ensure your child has the best experience please prepare the following items to bring each day in a packed bag:

• Lunch box packed with healthy and delicious food
• Water bottle
• Wear suitable clothing to get messy in
• Sun hat
• Sun cream (if you have specific) otherwise we provide Cancer Council Sun cream
• Closed shoes
• A few dollars for the canteen : See our Canteen Menu

Market Day is a special day at Kool HQ where children become entrepreneurs. It has quickly become the most popular day at our camp!

The activity is held once a week where children buy, swap and sell their pre-loved items from home to create a stall with friends and lots of treasured goodies. Stalls may consist of riddles, guessing games, cake stalls, bookstalls, card swapping or general toy stalls. Ensure all food is NUT FREE. Children collect Kool Kidzz dollars during the week and extra is given out on the day to create a form of currency exchange.

Our young entrepreneurs enjoy being part of something extra extraordinary! Manage a fair bargain with friends and shop around in a market place atmosphere.

Children just cant wait to return back for another fun Market Day!

See more information in the Market Day Guideline

Our educators are hand-picked for their ability to provide high quality care when engaging with children. Their experience in the teaching industry is of utmost importance, and each member of the team has a skill and talent in facilitating specific workshops within the program. Our team undergo orientation training to ensure the program is lead with pure passion, dedication and the best way possible.

All our educators are trained and qualified teachers and most of all love their job!

Morning and Afternoon Tea are provided free of charge within our daily program that is healthy, delicious and filling! The foods are also recommended food groups from the Australia Guide of Healthy Eating

• Seasonal fruit
• Corn Thins
• Milk biscuits
• Filtered water are accessible

You may contact the service directly, please obtain the centre’s direct number from reception.

Unless specified in our program, Kool HQ is a digital free zone from daily technology. We connect with people, places and the world around us to form meaningful relationships in a stimulating environment so that we can be involved learners.

Any electrical devices at camp will be kept safe and held in the reception area. If children need to bring a mobile phone to and from camp, they may hand them into reception on arrival and collect at the end of the day. If children request to call their parents during the day they are most welcome to do so at reception.

Absolutely!  Our teachers support children to form new friendships in each experience throughout the day.  It is so nice to see the strong bonds the children have after a day at Kool Kidzz as we do so many drama social games to break the ice, get to know each other games by name tags, team building activities and so much more. The social aspect is critical in shaping the child’s development to create long lasting relationships between both children and teachers which naturally builds confidence, self-esteem and self-resilience.

Kool HQ Programs are inclusion friendly. However, before enrolment, we do require detailed information about your child’s individual needs. If your child has high support needs, additional support may need to be accessed via the Federal Government’s Inclusion Support Subsidy (ISS).

The application process can take some time as we consult with inclusion agency and complete an assessment to determine how to best meet your child’s needs.

Contact us as early as possible to ensure that your child can access all aspects of the program.

If you were unable to find the answer you were looking for, please contact us here, we will be happy to help!