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Reddam House North Shore

41 McLaren Street North Sydney NSW 2060

Kool HQ is thrilled to be the chosen provider for Out of School Hours Care (OSHC) at the new Reddam House North Shore.

We expect to commence operating in Term 1, 2025, in line with the school’s expected commencement date.

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Overview

Kool HQ Out of School Hours Care (OSHC) program at Reddam House North Shore is set to open in Term 1, 2025, providing children with fun, educational after-school care and holiday programs where they can explore, play, and make friends in a safe, welcoming environment.

We are conveniently located on the Reddam House North Shore campus across two levels:

Ground Level: An interactive indoor space with areas for relaxation, arts and crafts, a covered play area connected to playground equipment, and an outdoor terrace.

Level 2: A spacious indoor breakout area and an outdoor terrace with plenty of room for both structured activities and free play.

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Our full-time coordinator and team of dedicated educators design weekly programs following the My Time, Our Place framework, supporting children’s educational, physical, social, and emotional growth. At Reddam, children benefit from a 1:10 educator-to-child ratio. Our programs are founded on children’s emerging interests and are developed with family involvement to achieve the best learning outcomes for everyone.

All food served aligns with the Australian Guide to Healthy Eating, ensuring nutritious and balanced meals. We offer a flexible menu that accommodates various dietary needs, featuring fresh, seasonal options served buffet-style during aftercare to suit different arrival times.

The after-school care provides a smooth extension to the school day, and our holiday program offers engaging, action-packed days with opportunities to connect with our local community through excursions, incursions, and local outings.

Building on first-hand experience at Reddam House Sydney, we’re excited to bring high-quality out-of-school-hours care to North Shore families.

After School Care
Bell time – 6:00 pm
Holiday Program:
8:30 am to 5:00 pm, with an extended care option until 6:00 pm.
02 9539 6836

41 McLaren Street North Sydney NSW 2060

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After School Care

Kool HQ After School Care is a welcoming space designed to enrich children’s lives through play & learning.
Stay & Play

Build friendships and social skills in a safe and welcoming space.

Learn

Foster curiosity and independence with activities they choose and love.

Thrive

Relax or be active and get the nutrition they need for a healthy, balanced lifestyle.

What does an after school care day at Kool HQ look like?

Safe & Welcoming Arrival

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At Kool HQ, we ensure that children feel safe and welcomed from the moment they arrive. Our educators greet the children warmly, assist them in transitioning from school, and create a nurturing environment where everyone feels comfortable.

At the beginning of the school year, all children will be handed over to the aftercare meeting point by their teacher to help them become familiar with the location.

Children in Years 1–6 go directly to the meeting point, while Kindy children are picked up from their classrooms by an educator. All educators wear t-shirts with the Kool HQ logo, making them easy to identify. When they arrive at the service, children sign in, place their belongings in a designated area, and are ready to engage in the day’s activities.

The area is designed to spark children’s interest and let them engage with activities immediately upon arrival. There are colouring stations, literacy templates, and math activities, including fun equations, mazes, and spelling challenges. We offer a chill-out zone, providing a quiet space for relaxing or engaging in social play. For those who enjoy games, there’s a variety of board games and drawing activities to explore, ensuring a welcoming and vibrant start to their time with us.

As the year begins, we’ll hold regular group meetings to establish a predictable routine and develop the program together with the children. Later in the year, these meetings will be shortened to allow more freedom, and we’ll often come together in a relaxed and fun atmosphere to discuss the day’s themes and activities.

Engaging Program & Fun

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Every day, we offer a range of enriching activities aimed at enhancing children’s development. Our curriculum is shaped by children’s interests and follows the My Time, Our Place (MTOP) framework, which highlights play as a vital learning tool. We provide a blend of free play and structured activities, allowing children to explore creatively while also developing skills in areas such as sports and the arts.

Our activities include quiet free play, sports, creative arts, cooking, and STEM projects, both indoors and outdoors. Children can choose what they want to do! Whether they wish to be creative, improve their sports skills, or spend time with friends, there is something for everyone.

Healthy Meals & Snacks

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Afternoon Tea is a self-serve buffet featuring a rich selection of food. All meals served at Kool HQ comply with the Australian Guide to Healthy Eating, ensuring they are nutritious and balanced. We offer a flexible menu that accommodates various dietary needs. A child-friendly menu is available at our service, allowing children to see what’s on offer.

Extra Curricular Activities

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Children can attend Kool HQ after school care, either after or in between their co-curricular activities. To support their schedule, food is available until all children arrive. We kindly ask parents to use the Co-Curricular Notification Form to inform us of their child’s finish time on days when they attend these activities. This helps us ensure the timely arrival of your child and allows us to know when to expect them.

** Co-Curricular Notification Form

Holiday Program

The holiday program at Reddam House North Shore will begin during the school holidays following Term 1, 2025, and bookings will open approximately 6 weeks before the start date of the holiday program. 

Pricing

2025

Booking Type

Times

Fees

Fees after max CCS^^

After School Care - Routine
Bell Time – 6:00 pm
$40.00
$5.77
After School Care - Casual
Bell Time – 6:00 pm
$48.00
$6.94
Vacation Care - Standard
8:30 am – 5:00 pm
$108.00^
$14.21
Vacation Care - Extended
8:30 am – 6:00 pm
$118.00^
$17.08
Excursion
As scheduled
++ Additional activity fees will apply

^ Early Bird: Save $10 on the daily fee with our Early Bird rates when you book at least 2 days per week per child during the Early Bird booking period. This discount reduces the fee to $94 for Standard and $104 for Extended before any CCS is applied. T&Cs apply.

^^ CCS: The Child Care Subsidy may apply to your family. To determine your eligibility and calculate your subsidy, please visit Centrelink’s Payment and Service Finder.

Excursion: A $30 rebatable fee (attracting CCS) will be added on days with scheduled excursions, covering the extra costs of the experience and travel. Refer to the program schedule for specific excursion days.

Enrol & Book

Here’s how it works

Quickly and easily get started with Kool HQ in 3 simple steps.

New to Kool HQ?

1. Create an Account

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The first step is to set up an account with Kidsoft. A government-approved child care management system that enables us to process your bookings as well as any child care subsidies that may apply.

2. Complete Enrolment

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After logging into your Kidsoft account, go to the ‘Enrol’ menu option and click ‘Register’.

Select your service in ‘Find a Place’ and click ‘Create Waitlist’ – don’t worry, this doesn’t mean we’re out of spots. Once you’ve filled out the form, you’ll be offered a space and prompted to complete the enrolment form.

3. Select Booking Days

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Choose your booking days during enrolment. If you’re not ready to decide right away, simply select ‘Book at Later Date’. After your enrolment is confirmed, you can visit the booking section to add your days.

After School Care is offered as Routine (permanent ongoing regular day attendance) and Casual sessions with days/times and current session fees summarised in the pricing table.

Vacation Care/Holiday Program is offered as Casual sessions only, with an Early Bird discount for those who book early.

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Contact Us

Already Enrolled? Booking through our Parent Portal is a breeze!

Make a Booking

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Booking through our Parent Portal is a breeze! Simply log into the Portal, select ‘Bookings‘ and then ‘Make a Booking‘.

Download the Kidsoft app to manage your child’s bookings from your mobile.
   

Parent Information

General Information

Enrolments
The first step is to set up an account with Kidsoft. A government-approved child care management system that enables us to process your bookings as well as any child care subsidies that may apply.

When setting up your account, we require the following information:

  • Centrelink CRN numbers for parents & child/ren (if you don’t have this handy, you can provide it at a later stage)
  • Parent/guardians contact details
  • Child details, including medical history, diagnosis of allergy, asthma, anaphylaxis, dietary requirements or additional needs. If your child has any medical condition, be prepared to upload the supporting medical documentation.
  • Emergency contact details (other than parents/guardians)
  • Authorised persons for drop-off and pick-up
  • Payment details
Child Care Subsidy (CCS)

The Australian Government provides Australian families with a number of subsidies and programs to help with the cost of child care, with the CCS being the main type of assistance that most families will use. Many families are eligible for CCS, which can reduce the cost of our Care by up to 90%.

You can apply for the CCS online or in-person through Centrelink. To apply online visit the MyGov account or click here.

If you are already registered for CCS

Please provide your Centrelink Customer Reference Number (CRN) on your enrolment or provide it to our administration office.

Centrelink issues a different CRN for each child and parent. Please ensure you provide a separate number for each child that is attending the service.

The CCS will be paid directly to Kool HQ and passed on to families as a fee reduction. Families will make a co-contribution to their child care fees and pay to the provider the difference between the fee charged and the subsidy amount.

Absences
Any cancellations outside of the notice period will incur full fees and be marked as absent.

For parents who receive Child Care Subsidy, absences will count towards your ‘allowable absences’. The government will only subsidise 42 allowable absences per child, per financial year. After the use of the 42 absences, it becomes your responsibility to pay full fees for any further absences.

Absent days must be signed for in order to receive Child Care Subsidy for those days.

No-shows – If your child is booked in to attend and is absent, and you have not notified us in writing or via the Parent Portal or App, you will be charged a $10.00 no-show fee, and the child will be marked absent.

Payment of Fees
Fees will be automatically debited fortnightly in advance from your bank account, VISA or MasterCard that you nominated during enrolment. Statements are issued via email before each fortnightly payment. You can view all statements via your online account. Transaction fees applies. Please note that if a transaction is declined, a dishonour fee will be applied.
Ceasing Care
If you would like to terminate your care a ‘Cessation of Care’ written notice will need to be provided to [email protected] and include the correct 14 days notification. Any credit will be refunded if your child leaves the Service. Any changes to your child’s or account details can be changed and updated through your iParent Portal account.
Gap Fee Payment
Where a parent/guardian qualifies for CCS, the fee charged is based on the gap fee due. This is the amount left owing by the parent/guardian after the anticipated CCS.

The amount taking into account CCS is an estimate only. The exact amount will be confirmed once the attendances records have been submitted to Department of Education, Skills and Employment (DESE), which can take up to 1 week from the last day of the child attendance at the service.

Child Health & Wellness
Children should attend the service when they are well and able to participate in the general routine of the service. This includes the ability to engage with their peers and educators. If your child is unwell, we will contact you to collect your child.
Injury and Illness
In the case of serious illness or accident, staff will attempt to contact the parent immediately. Please ensure that the telephone contact you have given is correct. If emergency treatment is required, an ambulance will be arranged without delay.
Child Protection
Child protection is a community responsibility. Under the Children and Young Persons (Care and Protection) Act 1998, children and young people must receive the care and protection necessary to ensure their safety, welfare and wellbeing.

All educators are Mandatory Reporters and are required to report to the Child Protection Helpline (132-111) if they have reasonable grounds to suspect a child is at risk of significant harm and have current concerns about the safety, welfare or wellbeing of a child where the concerns arise during or from their work.

Medication
Children may be on prescribed medications, either for a short term, or long term basis. It is essential that both the parents and staff follow procedures at all times to ensure medication is given properly.

Staff will only administer medication that has been prescribed by a medical practitioner. All medications must be clearly labelled with the child’s name, date of expiry and in their original packaging.

Parents must complete a ‘Medication Authorisation Form’ for each child using the service, who requires medication.

Medication must be provided by the child’s parents/guardians including the following:

  • Original container.
  • Original label that is clearly readable.
  • Child’s name clearly on the label.
  • Any instructions attached to the medication or related to the use of the medication.
  • Any written instructions provided by the child’s registered medical practitioner.
  • Medication Authorisation Form is to be completed and signed.
Sun Protection
Our Service adopts the Cancer Council NSW sun protection policy.

30 SPF Cancer Council sun cream is provided. All staff and children will apply sunscreen 20 minutes before going outdoors.

Please provide your child with a hat and appropriate clothing required for outdoor activities.

After School Care

Arrival & Collection of Children
At the end of school, children will make their way to the designated after-school care area, and an educator will make sure they are checked in. Kindergarten children will be collected for after-school care – see the Kindergarten Children section below for more information.

If your child has co-curricular activities after school and will be joining us for after-school care following, please use the Co-curricular Notification Form to inform us of your child’s finish time for days when they attend co-curricular activities. This will help us ensure the timely arrival of your child and when we should expect them to arrive. If your child doesn’t arrive within 10 minutes of the expected arrival time, we will initiate a non-arrival procedure, which includes searching for them and contacting you.

Parents/guardians will need to sign-out children upon collection from the service.

Food
We are an allergy aware service and do not allow nuts.  All food served is in accordance with the food, nutrition, and dietary requirements of the Australian guide to healthy eating. Please let us know in advance if your child has any food allergies/intolerances.

In After School Care children are served afternoon tea daily. The menu changes daily and seasonally. A platter is available every day which includes a variety of seasonal fruit, vegetables, crackers and dips. We also include cooking activities as part of our program.

Session Types
Routine Bookings: Routine bookings are designed for families in need of regular care on either a weekly or fortnightly basis. These bookings can be arranged up to two weeks before the start date and continue throughout the year. To make routine bookings, simply reach out to our head office team.

Casual Bookings: Casual bookings cater to families who require care sessions without a set schedule. These bookings offer flexibility and can be easily made through either the iParent Portal or Kidsoft App. However, please note that casual bookings are subject to availability and adhere to staffing ratios for the safety and well-being of all children in our care.

Cancellation or Changes to Bookings
Routine – 14 days written notice is required for cancelling or decreasing Routine bookings. To cancel or change a routine booking, please contact our office team.

Casual – Cancellations must be made 24 hours prior to the scheduled start time of the booked day, otherwise full fees apply. To cancel a casual booking, please cancel your day from the iParent Portal or App.

Kindergarten Children
Our educators ensure a smooth transition for kindy children into After Care. They pick them up from their classroom or the designated spot and bring them directly to After Care. Upon arrival, Kindy children are encouraged to use the restroom and wash their hands. They’re then provided with afternoon tea in a special area tailored to their needs. One of our educators will be their main contact as they settle in.

Holiday Program

What to Bring
Before we dive into all the exciting Kool activities, here’s some essential info to ensure a smooth start. We suggest arriving before 9:00 am for a seamless transition.

An early arrival lets the kids meet teachers, make friends, and settle in before the fun begins! To make sure your child has a blast, pack the following items in their bag each day:

  • Healthy and tasty lunch box
  • Water bottle
  • Sun hat
  • Clothes suitable for outdoor activities or messy art
  • Closed-toe shoes
  • Sunscreen (if preferred, or we provide SPF 30 Cancer Council)
  • Some cash for the canteen. Check out our menu.

What NOT to bring:

  • No food containing nuts, please! We’re a NUT-FREE ZONE due to possible allergies, including Anaphylaxis.
Arrival & Collection of Children
Kool HQ uses a digital sign-in/out system that enhances the safety collection of children. Any person who will collect your child at the service will have to be recorded in our system and authorised to do so. Please ensure you have at least two (2) authorised people listed on your enrolment form for the collection of your child. These people must be adults over the age of 18 years.

For more information on how to add Emergency Contacts and Authorised Persons for Collection, please visit this page.

Cancellation or Changes to Bookings
Cancellations must be made 24 hours prior to the scheduled start time of the booked day, otherwise full fees apply. To cancel a casual booking, please cancel your day from the iParent Portal or App.
Food & Canteen
Morning and afternoon tea is provided every day and includes freshly cut seasonal fruits, corn thins and milk biscuits. The Kool HQ canteen offers a range of snacks that can be purchased by the children on the day.

Parents are required to provide a healthy and nutritious lunch, as well as snacks and water. We strongly recommend that lunch covers all five food groups and that there is enough to get through our jam packed and activity filled day and assist your child in becoming involved in the program.

We are an allergy aware service and do not allow nuts.  All food served is in accordance with the food, nutrition, and dietary requirements of the Australian guide to healthy eating. Please let us know in advance if your child has any food allergies/intolerances.

Our Values

The Kool HQ values are derived from the code of conduct as a foundation to guide our actions, management and decisions for the children and the teachers in the workplace.

Our values are made to S.T.I.C.K

Providing a safe environment

Let’s do it together

Think out of the box

Establish connections

Respect and Care for one another